Overview

If you cannot log in, the issue is usually related to your password, email verification, browser settings, or school-created account status.

1. Check your email and password

• Make sure your email is correct
• Check for spelling mistakes
• Passwords are case-sensitive

2. Reset your password

1. Click Forgot password?
2. Enter your email
3. Use the link you receive to create a new password

3. Confirm your email

If your email is not verified, you cannot log in.
Check your inbox for the confirmation message.

4. Check browser or device issues

Try:

• refreshing the page
• using another browser
• disabling browser extensions
• clearing cookies

5. Trainer accounts: ask your school

Trainers cannot create or activate their own accounts.

If you are a trainer and cannot log in, the school must verify:

• that your account was created
• that your email is correct
• that your account is active

6. Contact support

If everything fails, contact support with:

• your email
• your role (student, school, trainer)
• screenshot of the error

Booking Errors

If you can't book an appointment, it is usually due to availability, missing school approval, or browser issues.

1. Check if your school has approved you

Driving schools must first approve the student before booking is possible. After confirmation, students receive a confirmation email.

2. No availability

If no times appear:

• the trainer may not have set their schedule
• the school may be closed on that day
• slots may already be fully booked (shown as a grey time slot)

3. Booking conflicts

If you already have an appointment at the same time, you cannot book another.

4. Connection or browser issues

Try:

• refreshing
• switching to another browser
• clearing cache

5. School has not offered appointments

If a school does not offer theory or driving sessions on the platform, those options will not appear.

6. Contact your school

They can check:

• your assigned trainer
• availability settings
• booking restrictions

Payment Issues

Payment applies only to schools, not students.

If your payments fail or invoices are missing, the cause is usually card issues or expired subscription details.

1. Check your payment method

Go to Billing → Payment Methods.

Check your payment methods and their validity.

2. Payment declined

Common reasons:

• bank declined the transaction
• credit limit reached
• card blocked

3. Invoice not generated

Invoices are generated monthly.

If it is too early in the cycle, it may not appear yet.

4. Subscription not active

If your payment failed multiple times, your subscription may be paused.

Update your payment method and retry.

5. Contact support

Send:

• your school name
• invoice number (if available)
• screenshots of the error

Mobile Issues

If the platform does not work properly on your phone, try the steps below.

1. Update your browser

Supported browsers:

• Chrome
• Safari
• Firefox

Older versions may cause errors.

2. Clear mobile browser cache

This fixes most loading issues.

3. Enable cookies & JavaScript

The platform requires both to function properly.

4. Check internet connection

Slow networks may cause appointments or messages not to load.